At Email Database Hub, we prioritise customer satisfaction. Refunds are available for purchases made via credit card payments only. Due to the nature of our digital products, refunds are offered in cases where there is a proven issue with the purchased email lists or files, such as incorrect or unusable data. In such instances, we will verify the problem and issue a refund accordingly. Please contact our support team within 30 days of purchase to resolve any concerns. For other payment methods, we offer replacement files if necessary. Your satisfaction and data quality are our top priorities.
Refunds will not be issued if your services are terminated due to a violation of our Terms of Use or any breach of our Terms and Conditions, except as specifically outlined therein. This policy does not affect your statutory rights.
Additionally, purchases made using promotional codes or as part of a promotion are non-refundable. Our Money Back Guarantee applies only in cases where we are unable to provide the service or if there is a fault on our end.